SmoothTalk Privacy Policy

This privacy policy sets out how Smoothtalk uses and protects any information that you give Smoothtalk when you use this website.

Smoothtalk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Smoothtalk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

• Name and job title
• Call Logs is captured and send to our cloud servers.
• Contact information including email address, Profile Image/Photo
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
• We upload call recordings of the user if permission granted of the storage for call analytics.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• If Image is available and captured, it is used to display the profile image
• We send the Call Logs to our Cloud Servers. Data is collected for record keeping as a sales process. This data is collected after user consent.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

Privacy Policy Declaration for ENTERPRISE_SMS_CALL_ARCHIVES Permission

Purpose of Permission Usage

Our application requires access to call logs (via the ENTERPRISE_SMS_CALL_ARCHIVES permission) to provide key functionalities directly tied to the core services offered within the app. We collect and use call data to [provide an essential feature—specify what the feature is, such as call analytics, customer support services, business communication tracking, etc.].

How We Use Your Data

We access and process call log information only with your explicit consent, solely for the purpose of [mention the purpose, e.g., providing call insights, maintaining a record of business communications, etc.]. The data collected through this permission will not be used for any other purposes, such as marketing, profiling, or any activity unrelated to the app's primary functionality.

Data Security and Privacy

We understand the sensitivity of call log data and take strict measures to ensure it is handled securely:

• Data Minimization: Only the necessary data required for core functionalities is collected.
• Data Encryption: Any call log information processed by our app is securely encrypted both in transit and at rest.
• Access Control: Call log data is only accessible to authorized personnel and is processed in compliance with applicable data protection laws and regulations.
• Retention Policy: We retain call log data only for as long as necessary to provide the intended functionality. Users can delete their data upon request or as per the app's data management policy.

User Consent

You have the option to grant or deny access to call log data. If you choose not to grant this permission, certain features of the app may not function as intended. The app will prompt you to provide consent each time call log access is needed, ensuring that you remain in control of your information.

Third-Party Sharing

We do not share call log data with third parties, except as required by law or to fulfill the app's core functionality (for example, [mention any integration partners or service providers, if applicable, such as cloud storage providers used for backup purposes]). We do not sell or misuse your data for unauthorized purposes.

Compliance with Google Play Policies

This app adheres to Google's policies regarding sensitive permissions and APIs. The ENTERPRISE_SMS_CALL_ARCHIVES permission is strictly used for essential functionality, and we have taken every precaution to protect your privacy in line with the guidelines.

Collection and Use of File Information

Collection of File Information

Our app collects file information from your device for lead generation and auto dialer job features.

Usage of Collected File Information
We use the collected file information to:

• Support lead generation.
• Enable auto dialer job features.
• Ensure app functionality.

Disclosure of File Information Collection
We collect this information with your consent and store it securely. It is not shared with third parties without your consent, unless required by law.

User Rights and Control
You can:

• Access and manage your file information.
• Withdraw consent anytime.
• Request deletion of your file information.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Contact list collection and usage

• Name and contact data: We collect user’s first and last name, email address, postal address, phone number, and other similar contact data.
• Usage: Contacts list info is collected to initiate call from the application as well to map lead data to user contacts list.
• If Image is available and captured, it is used to display the profile image
• We do not share/store contact list data to any third party or our servers.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@smoothtalk.in

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.