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Privacy Policy

SmoothTalk Privacy Policy

Last updated on, October 16, 2026

Introduction

SmoothTalk is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app or website.

Information We Collect

1. Call Data:

  • What We Collect: Call logs, including numbers, timestamps, and durations.
  • Why We Collect It: To synchronize call details across devices for CRM purposes.

2. Authentication Data:

  • What We Collect: Email addresses and login credentials.
  • Why We Collect It: To verify your identity and ensure secure access.

3. Contact Information:

  • What We Collect: Name, job title, email address, postal address, phone number, and other similar data.
  • Why We Collect It: To facilitate lead generation, display profile images, and map lead data to user contact lists.

4. Demographic Data:

  • What We Collect: Postcode, preferences, and interests.
  • Why We Collect It: For internal record-keeping and personalization of services.

5. File Information:

  • What We Collect: File information from your device (e.g., documents, images).
  • Why We Collect It: To support lead generation and enable auto-dialer features.

6. Call Recordings:

  • What We Collect: Audio call recordings (with permission).
  • Why We Collect It: For analytics and improving sales processes.

7. Location Data (Foreground and Background):

  • What We Collect: Precise GPS location coordinates, coarse network-based location, and travel trail data. When field duty tracking is enabled, the app collects location data periodically in the background, even when the app is closed or not in use.
  • Why We Collect It:
    • Field Route & Conveyance Calculation: To accurately record daily travel paths of field sales and service executives and calculate mileage for daily travel conveyance allowance reimbursement.
    • Customer Site Visits: To verify customer meetings, client location visits, and on-site support attendance for field assignments.
  • When It Is Collected: Location tracking is active only while an employee is checked in on active duty via the HRMS module after providing explicit in-app consent. Location tracking stops immediately upon checking out of duty or logging out of the app. Tracking never occurs outside of working hours or off duty.
  • Sharing and Protection: Location data is encrypted in transit using HTTPS/TLS protocols and stored securely on dedicated servers. It is accessible only to authorized managers and HR administrators within your organization for duty auditing and conveyance claims. SmoothTalk does not sell, rent, or share location data with third-party advertisers or data brokers.

8. Cookies:

  • What We Collect: Traffic log cookies and website usage data.
  • Why We Collect It: To analyze web traffic and improve website functionality.

How We Use Your Information

  • 1. Synchronize call logs and contact data across devices.
  • 2. Display call details and profile images in the CRM dashboard.
  • 3. Provide real-time updates for efficient lead management.
  • 4. Enhance app functionality and improve our services.
  • 5. Conduct market research and customize user experience.
  • 6. Send promotional emails or notifications (with your consent).
  • 7. Enable auto-dialer features and map lead data to your contact list.
  • 8. Record travel routes and calculate daily travel distance for employee conveyance allowance claims.
  • 9. Verify customer and client site visits during active field duty hours.

Data Security

  • Data is encrypted and securely stored using JWTs and other security measures.
  • Access is restricted to authorized users and devices.
  • Call recordings, contact lists, and location tracking are collected only with explicit user consent.

User Rights and Control

You have the following rights:

  • Manage Your Data: Access, update, or delete your personal data by contacting us.
  • Withdraw Consent: Disable call synchronization or revoke permissions anytime.
  • Location Permissions: Manage or revoke location access (including "Allow all the time" background location) at any time through your device settings.
  • Opt-Out of Marketing: Indicate your preference to not receive promotional content.
  • Cookies Management: Accept or decline cookies through your browser settings.

Compliance

SmoothTalk complies with all applicable data protection regulations, including:

  • GDPR (General Data Protection Regulation).
  • CCPA (California Consumer Privacy Act).

Cookies

We use cookies to enhance website functionality and provide a tailored user experience. Cookies help us analyze web traffic and optimize our services. You can manage your cookie preferences through browser settings.

Contact Us

For questions or concerns regarding this Privacy Policy, please reach out to us: