Call Management Software for Businesses
Manage and track customer calls efficiently with our automated call management software. Use our simple web interface to handle all inbound and outbound calls for your business.
What is a call management software?
A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage business calls efficiently via features like click-to-call, autodialer, call tracking and more. With SmoothTalk, you can increase the productivity of your agents and help them deliver a superior customer experience. In addition, management gets the benefit of tracking business performance via automatic reports.
Essential Features
Features of a call management software
Call recording
Utilize our single and dual-channel recordings for agent training and dispute resolution.
Call tracking
Track all inbound and outbound calls using a single dashboard.
Auto Dialer
Give your agent's productivity a boost by leveraging automated dialling.
How does a Call Management Solution Benefit your Business?
Call Management Solution enhances business efficiency, streamlines communication, and boosts customer satisfaction.
Streamlined communication
Save time and manage customer calls efficiently using our feature-rich call management software.
Never miss a customer call
Track the details of each missed call automatically. Get back to these customers at your convenience.
Track business performance
Automatically track important metrics like average answer time, the number of missed calls and more.
Improve customer experience
Integrate with your CRM and HelpDesk software to handle leads and customers more efficiently.
Increase productivity
Use features like autodialer and automated call campaigns to eliminate manual or repetitive tasks
Enhanced call analytics
Gain valuable insights into call trends, customer behavior, and agent performance with advanced call analytics tools.
What we offer
The SmoothTalk advantage
Patented Solutions
TGain competitive advantage from patented products
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24x7 customer support via phone, email and Twitter
Frequently asked questions
Our FAQs section provides concise answers to common questions about our product/service